Voice of customer
We work for the success of our customers
Customers are our main focus. We regard ourselves as ambassadors of Borusan, we work with the awareness of generating value for our customers and business in every decision we make and action we take. We provide customer loyalty with long lasting close relationships that generate value. Our customer relations are based on flexibility, stability, speed, and a solution based partnership.
We generate value for our customers with our high quality products and services
In every line of our business, we provide the highest quality products and services for our customers; we constantly try to be one step ahead in the competition. We grasp the critical customer demands and expectations; accordingly we design our products, services, and way of business, when necessary.
We listen to the voice of the customer
We anticipate changing customer demands, and try to formulate solutions in the shortest time with a proactive approach. Our priorities are identified with the priorities of our customers.
YOU SPOKE, WE LISTENED
“I want parts to be available in Astana”
In the end of 2013 new parts warehouse was opened in Astana. Continually list of available spare parts is revised and replenished according to changes in demand. Due to availability of an optimal stock we can efficiently respond and fix failures reducing downtime of equipment.
“Bank payment takes very long time”
POS-terminal was installed in Almaty office. New technology makes it possible to pay with bank plastic card in about a minute. Payment procedure is very simple and effective. Moreover, it protects our customers from risks related with usage of large amount of cash.
These questionnaires were created to evaluate level of service in several areas: parts purchase, service and equipment purchase.
Please rate each question from 1 to 10, where 10 is “Very Satisfied” or "Very Likely" and 1 is “Very Dissatisfied" or "Very Unlikely."
Your feedback is important and will help us to provide better service in the future.